Fix addresses that couldn't be placed on the map

Address review lists the contact addresses that the map couldn't place or hasn't checked yet. A job at a listed address is blocked from route optimization until the map places that address. Correct each address and check it again so its job can be routed.

Open the address review list

Open this list when a job can't be routed because its address hasn't been placed on the map.

Address review appears under Routes only for users who can edit all routes. Crews who can edit only their own route don't see it. Roles are covered in Roles and permissions.

1. Click Routes in the sidebar.
2. Click Address review.

The list shows each unresolved address with the contact's name, the address, and its status badge. When every address is placed, the page shows an empty state instead.

Correct an address

Fix the address on the contact it belongs to, because saving starts a new check on it.

1. Click Edit address on the address card. The contact's page opens with Manage Addresses open.
2. Click the pencil icon on the address you need to fix.
3. Correct the wrong part of the address in its fields.
   • If the Search address field appears, select the matching result to fill the fields.
4. Click Update address.

The address is saved, and the check runs in the background. Open Address review again to see the new status.

Retry a check

Use Retry after you correct an address, because the check uses the address as it is saved.

1. Click Retry on the address card.
   • If Google can't complete the check, the address keeps its current status and the page shows an error.

When the map places the address, the card leaves the list. Otherwise the card stays and shows the status from the new check.

Check several addresses with Verify all

Use Verify all after you correct several addresses, instead of retrying each one.

1. Click Verify all in the page header.
   • If Google can't complete a check, the run stops. Addresses checked before that keep their new status.

Addresses the map places leave the list. Click Verify all again to check more.

What each badge means

• Couldn't locate: the map found no match for the address. Correct the address, then click Retry.
• Needs review: the map found a match but isn't confident it is the right one. Correct the address if it's wrong, then click Retry. An address that stays here is not routable.
• Not checked yet: the map hasn't checked the address. Click Retry to check it.
• Job waiting: a job that is waiting to be scheduled, scheduled, or in progress uses this address. The badge appears next to the status badge, and these cards are listed first.

Limits

• The list shows up to 200 addresses. When more are unresolved, the summary shows how many are listed out of the total.
• Verify all checks up to 100 unresolved addresses per click.
• Deleted addresses are not listed.
• Retry and Verify all need the same access as the page.