# Build and Optimize Routes > Build a day's routes, reorder stops, and see which changes still work after dispatch. Source: https://jobwisepro.com/help/routes/build-and-optimize-routes Category: Routes Updated: 2026-10-22 Build each crew's route for a day from the [**Routes**](/go/routes) page, even out the day's jobs across crews, and reorder stops on each route's page. Planning changes stop once a route is [dispatched](/help/routes/dispatch-a-route), but customer alerts, breakdown reports, and emergency jobs still work. ## Build the day's routes **Build routes** plans a route for every assigned crew on the chosen day. Only people who can edit routes see the toolbar. 1. Pick the day with the date controls. 2. Choose a **Goal**. 3. Click **Build routes**. > **Note:** **Build routes** is disabled for past days. **Goal** sets what the planner favors. **Fastest** favors drive time, **Least driving** favors distance, and **Revenue first** also makes a higher-value job costlier to leave off a route. **Balanced**, the default, weighs both. When you build, a route is left alone if it is not Draft or Optimized, or if its plan is still current. Crews on time off, on a holiday, or marked not routable get no route. Replanned routes lose their pinned stops. ## Even out workload across crews **Even out workload** spreads the day's jobs across crews, then rebuilds each route with the chosen **Goal**. Pick the day, then click **Even out workload**. > **Note:** **Even out workload** does nothing while any route for the day is dispatched or in progress. ## Optimize a route's stop order **Optimize** reorders one route's stops to cut drive time, and pinned stops stay put. It appears on Draft and Optimized routes for people who can edit routes. 1. Open the route from the Routes page. 2. Click **Optimize**. **Optimize** uses the **Goal** the route was last planned with. When that plan is still current, the route stays as it is. ## Reorder and pin stops by hand Each stop has up and down chevrons, labeled **Move earlier** and **Move later**, on Draft and Optimized routes. Click them until the order is right. The new order is saved to the route. > **Note:** The next **Optimize** re-solves the route after a manual reorder. To pin a stop, open **More stop options** on it and choose **Pin stop in place**. The stop then shows a **Pinned** badge, and the menu offers **Unpin stop** instead. Pinned stops can still be moved by hand, and the pin stays with the stop. ## Undispatch a route to replan it **Undispatch route** returns a dispatched route with no stops started to **Optimized**, so its stops can change. 1. Open **More route actions** on the route page. 2. Choose **Undispatch route**, then confirm with **Undispatch route**. > **Note:** **Undispatch route** appears only when every stop is still pending. The server also refuses the change once any stop has moved past pending. ## Add an emergency job to a route **Add emergency job** adds a job from the day's schedule that is not on a route yet to a crew's route. 1. Click **Add emergency job** on the Routes page. 2. Pick the job. 3. Click **Add** on the crew you want. Crews appear with the least added time first. Crews that cannot take the job, such as those without a required skill or piece of equipment, cannot be added. Completed, arrived, and en route stops keep their place, and only the pending stops are re-sequenced with fresh arrival estimates. > **Note:** Only Optimized, Dispatched, and In progress routes are considered, so Draft routes are not. A job without a verified address cannot be added. See [fixing addresses](/help/routes/fix-addresses). ## Replanning limits by route status The Routes page and the route page name statuses differently. The Routes page shows **Planned**, **Sent**, **Working**, and **Done** for Optimized, Dispatched, In progress, and Completed. The route page uses Draft, Optimized, Dispatched, In progress, Completed, and Canceled. - **Draft** and **Optimized**: planning actions work, including **Optimize**, reordering, and pinning. - **Dispatched** and **In progress**: planning actions stop. **Notify customers** and **Override quiet hours** appear for editors, and **Report breakdown** appears under **More route actions**. **Share my location** appears on your own route when GPS consent is on. - **Completed**: the route shows no route actions. Day-of tracking is covered in [running the day from operations](/help/routes/run-the-day-from-operations). **Build routes**, **Even out workload**, **Add emergency job**, **Optimize**, reordering, pinning, and **Notify customers** need permission to edit routes. See [roles and permissions](/help/team/roles-and-permissions). **Build routes**, **Optimize**, and **Even out workload** share a limit of 10 planning requests per minute for each account. A request counts even when the order does not change, and requests past the limit are refused.