# Track Review Requests

> See which review requests went out, when customers opened them, and who clicked through.

Source: https://jobwisepro.com/help/reviews/track-review-requests
Category: Reviews
Updated: 2026-09-18

Check how many [**review requests**](/help/reviews/ask-customers-for-reviews) you have sent and whether customers acted on them. [**Requests**](/go/reviews/requests) lists every request in the selected time period, with its sent and engagement dates. Nothing on this page sends or resends: it reports what already happened.

## View the request summary

The top of the Requests tab displays four figures for the selected time period:

1. **Sent**: Total requests emailed.
2. **Opened**: How many customers opened the email.
3. **Clicked**: How many customers tapped a link to a review platform.
4. **Click rate**: The percentage of sent requests that were clicked.

These same four figures appear on the [**Introduction to Reviews**](/help/reviews/introduction-to-reviews) overview card under Request Funnel, also limited to the last 30 days.

![Requests tab showing four stats at the top: Sent, Opened, Clicked, Click rate](/help-shots/reviews/track-review-requests/requests.png)

## Change the time period

The Requests tab defaults to 30 days, but you can view requests over longer windows.

1. Open the **Period** dropdown at the top left.
2. Choose **Last 30 days**, **Last 90 days**, or **Last year**.

The table and the four summary figures refresh to match the new window.

## Read the requests list

The table shows each request as a row. Click a contact's name to open their profile.

The columns are:

- **Contact**: The recipient's name.
- **Source**: What triggered the request (see "What each source means" below).
- **Status**: The request's current state (see "What each status means" below).
- **Sent**: The date the email went out, or a note if it's scheduled to send later or never sent.
- **Opened**: The date the customer opened the email, or "Not yet" if they haven't.
- **Clicked**: The date the customer clicked a platform link, or "Not yet" if they haven't.
- **Reminder**: The date a reminder was sent, or "None" if no reminder has gone out.

## What each source means

The Source column names what caused the request to go out:

- **Sent manually**: You created the request by hand.
- **Invoice paid**: The request was triggered when an invoice was marked paid.
- **Job completed**: The request was triggered when a job was marked complete.
- **Visit completed**: The request was triggered when a recurring visit was completed.

## What each status means

The Status column shows the request's state:

- **Scheduled**: The request is queued to send later. The Sent column shows "Due [date]".
- **Not sent**: The request was never emailed. The Sent column shows "Not sent".
- **Sent**: The email was delivered. The Sent column shows the date.
- **Opened**: The customer opened the email. The Opened column shows the date.
- **Clicked**: The customer opened a link to a review site. The Clicked column shows the date.
- **Failed**: The request failed permanently after send.