# Get a Business Number and Register for Texting > Buy a business number for calls and texts, then register it so texts reach customers. Source: https://jobwisepro.com/help/communications/get-a-business-number Category: Communications Updated: 2026-10-22 Buy a business phone number in [**Communications**](/go/communications), then register it for texting. Phone carriers require businesses to register before texts to customers go through, and approval usually takes a few weeks. ## Buy a business number Buy the number first, because Communications shows only the setup screen until one is active. 1. Open **Communications**. 2. In **Area code**, type three digits. Results load once the third digit is typed. - Leave **Area code** blank, then click **Search** to see numbers from any area. - Users without full access to phone and texting see no search fields. See [Roles and permissions](/help/team/roles-and-permissions). 3. Click the number you want in the list. 4. Click the **Get** button that appears with your selected number. The setup screen closes, and [**Set up texting**](/go/communications/register) opens next for users with full access. > **Note:** Buying a number also turns on **Enable texting** in [**Phone & Texting**](/go/settings/communications). ## Register for texting Communications opens the form for users with full access once your number is active and texting needs setup or changes. ### Enter your business details These details verify your business with phone carriers. JobWise Pro sends your tax ID to the texting provider and never stores it. 1. Enter the **Legal business name** exactly as it appears on your tax or registration documents. 2. Enter the 9-digit **Federal tax ID (EIN)** from the IRS letter you received when you registered your business. - A Social Security number is not accepted, and **Continue** does not advance. 3. Choose **Business type** and **Industry** from the lists. 4. Enter your domain in **Business website**, such as example.com. When you submit, the page completes the web address. 5. Click **Continue**. If a field has a problem, the step stays open. ### Enter the business address The page asks for the physical address registered to your business. 1. In **Street address**, start typing your address, then select it. The page fills in **City**, **State**, and **ZIP**. 2. Add **Suite / unit** if your business has one. 3. Click **Continue**. ### Add the contact person Carriers reach this person if they have a question. The fields start with your name, your email, and the business phone on file. 1. Check the **First name** field. 2. Check the **Last name** field. 3. Check the **Email** field. 4. Enter the **Mobile number** with its country code, such as +1 for the US. 5. Change **Role at the business** or **Job title** if either is wrong. They start as CEO and Owner. 6. Click **Continue**. ### Describe your texts Carriers review your answers and example texts, and each written answer needs at least 20 characters. 1. Answer **What will you text customers about?** with a short description of your messages. 2. Answer **How do customers say yes to texts?** by describing how they opt in. 3. Edit the two texts under **Two example texts** to match your messages. - The preview fills in [Name], [Company], and [Link] with sample values. Submitted texts keep the placeholders. 4. Set the link box and the phone box to match your texts. The link box starts checked, and the phone box starts unchecked. 5. Click **Continue**. ### Review and submit Submitting sends your details to the phone carriers, so check each group first. 1. Check each group in the summary. Click **Edit** on a group to change it. 2. Read the statements under **Terms**. 3. Check **I confirm the statements above**. 4. Click **Submit**. It stays disabled until every answer is complete and the terms are checked. - If the submission comes back failed or suspended, the page shows an error screen. Click **Try again** to return to **Review**. The tax ID is cleared, so enter it again in **Business** before you submit. - If the request fails for another reason, the error screen keeps your answers. Click **Try again** to return to **Review**, then submit again. After a successful submission, the confirmation screen lists **Details submitted**, **Carrier review**, and **Texting turned on**. **Carrier review** is marked as the current step. ## Check the number in Phone & Texting The **Phone & Texting** page shows the business number once one is active. [Phone and texting settings](/help/communications/phone-and-texting-settings) covers the texting controls. 1. Open [**Settings**](/go/settings). 2. Select **Phone & Texting**. It appears only when your plan includes communications and you can view phone and texting. 3. Find the number under **Business number**. ## What each status means While your number is active and texting is not approved, a banner appears at the top of Communications. - **Set up texting to message customers**: texting is not registered yet. Users with full access see a **Set up texting** button that opens the form. - **Texting setup in review**: phone carriers are reviewing your registration. The banner names the current stage and refreshes on its own while the registration is pending. - **Your texting setup needs changes**: the last submission failed. Users with full access see **Review and resubmit**, which opens the form. - **Texting paused**: phone carriers paused your registration. Contact support to restore texting. Once texting is approved, the banner is gone, and the registration form is no longer available. [Text customers](/help/communications/text-customers) covers sending texts. ## What each step requires - **Full access**: you need it to search for numbers, buy one, and open or submit the form. - **Active number**: the form opens only after a business number is active. - **One number**: while a business number is active, another purchase is rejected. - **One registration**: a new submission is rejected unless the last one failed or none was started.